Frequently asked questions

Is this an AI doctor?

No. Technology only helps organize your complaint and history. Your doctor reviews everything and makes every clinical decision — diagnosis, treatment, and prescriptions are never generated automatically.

How do I share my symptoms?

You can answer a short set of guided questions, or record a voice note in your own words — the choice is yours. A free-form voice note may not cover everything the guided questions would ask, so your doctor may ask a few extra questions live.

Can I have my consultation by phone or text instead of video?

Yes — you can choose video, audio, or text for your consultation, whichever you're most comfortable with.

What if my symptoms are an emergency?

This platform is not an emergency service. If you think you may be having a medical emergency, do not wait for an online consultation — seek immediate emergency care or contact your local emergency service.

How much does a consultation cost?

Each doctor sets their own consultation fee. You'll see the exact amount before you confirm your booking, and pay securely before your visit.

Who sees my information?

Your information is reviewed by your doctor to prepare for and conduct your consultation. Full details will be in our Privacy Policy before the platform accepts real patients.